FAQ

Frequently Asked Questions

Frequently asked questions

Can I commission a painting?


You are welcome to contact me about commissions. These days I tend to I follow my own creative instincts. I don't create far outside of my own art style. If you're interested a certain size, color, and style, contact me, and we'll talk about it!




Print quality and details


All prints are created and handled with utmost care.




Framing


I highly encourage framing all prints and originals on paper. It helps to protect them long-term and they will look beautiful. Matting your print makes it look elegant and complete; I absolutely recommend it.

If you would like a custom frame created for your piece I recommend that you check out a local frame shop - they'll have the best selection. Otherwise, Target and most art supply stores have a nice variety of frames for pieces 18x24 and smaller. You could even check out local thrift stores and estate sales.

I prefer to use white frames, but the options are endless!




Shipping: Originals


Originals:

  • I will not ship a painting before it is completely dry so that I can package it safely and securely. Oil paintings can take quite a bit longer to dry (about 6-8 weeks). All oil paintings on my site are dry, varnished, and ready to ship. Original works on paper are rolled safely in a tube before shipping.
  • All artwork is packaged safely and beautifully for transit. The corners are protected, the art is wrapped, and it is send in cardboard boxes.
  • Most artwork will ship via USPS or UPS and most packages arrive within 2-4 days (domestic) from time of shipping (includes tracking & insurance). International shipments will be sent via USPS or other carrier. International buyers, please note that shipping charges may vary from the amount you pay at checkout. Please email me with questions or to get an estimate.
Artwork larger than 50 inches is sent as un-stretched canvas and rolled safely in a sturdy tube. After the artwork arrives, it is customary to take the artwork to a local framer to stretch the canvas onto support bars. This usually costs between $100-200 depending on the size and location. Let me know if you have any questions about this process.

International Shipments

  • Shipping costs are calculated at checkout based on package weight and distance. If there is any discrepancy -/+ we will let you know via email.
  • International packages are a bit outside of my control. Boarder fees, duties, and handling fees may be charged by other countries. Tracking is also quite unreliable with international shipments. Feel free to contact me if you have any questions.

Shipping costs cover fees, packaging supplies, time, labor, and storage.




Shipping: Prints


  • All prints are packaged safely in a plastic sleeve with cardboard backing
  • Prints are shipped via USPS and usually arrive within 3-5 days within the US

International Shipments

  • Shipping costs are calculated at checkout based on package weight and distance. If there is any discrepancy -/+ we will let you know via email.
  • International packages are a bit outside of my control. Boarder fees, duties, and handling fees may be charged by other countries. Tracking is also quite unreliable with international shipments. Let me know if you have any questions

Shipping costs cover fees, packaging supplies, time, labor, and storage.




Can I pick up my artwork from your studio?


Absolutely! I would love for you to come by my studio in Venice, Florida to pick up your piece. Email me at artbyisla@gmail.com, and we will set up a time. Use the code "StudioPickup" to cut out all shipping fees. Please note that my studio hours are rather limited, but we can usually make it work (especially for original paintings!)




Return Policy


Every order, commission, and sale is handled with care and as much clarity and transparency as possible. My goal is for you to be overjoyed by your new artwork! Because of this, all sales are final except in certain situations.
Please take the time to read descriptions carefully and the check colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. If you are concerned about how the colors will look, feel free to email me at artbyisla@gmail.com for more pictures and video of the piece before you purchase. Can I return the artwork I purchased? All sales of original artwork are final. If you wish to return a reproduction print, a restocking fee amounting to 20% of the print cost will be applied. We would be happy to exchange your print for another of equal value, but the restocking fee for the original print will still be applied. How long do I have to return or exchange a print? We accept print returns and exchanges within 7 days of receipt. If you do not reach out within 7 days, we will be unable to make a return, so please be prompt! Please note the above restocking fee. Please note that this timeline is flexible during the winter holiday season. I purchased a print, but now it’s on sale. Can I have the discount applied retroactively? Absolutely! We are happy to issue you a retroactive discount if the purchase was made within a week of the beginning of the sale. I had an issue. When will my replacement artwork ship / When will I receive my refund? We will ship your replacement artwork and/or issue a refund only after receiving your return + communication via email. What packaging do I use to send the print back? We ask that you return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement! We are only able to provide you a functioning shipping label if the weight and dimensions are accurate and the same as when we initially shipped the package. If you do not have the original packaging, please go to to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. We will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. We are unable to restock and sell damaged prints, so please make sure you package your print with care! My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged prints as it is for you to receive them. That being said, this is how we typically handle situations that fall outside of our control: Damaged Print: If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching. Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen. I ordered a print, but I’m unsatisfied with the colors now that it is in my space. What do I do? Please take the time to read descriptions carefully and check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. We are happy to exchange your print for another that will work better in your space! Please see above for our exchange policy. Please email artbyisla@gmail.com if you have any questions about your order, and we will work with you to sort out any issues!




Who actually owns the painting?


I retain all rights to all artwork I create. This includes the rights to the image of sold & commissioned original paintings. I retain the right to make reproductions of any and all artwork I create.

The buyer may not resell or reproduce the artwork IN ANY WAY without my written permission.